Terms of service

Article 1 - Definitions

In these terms and conditions, the following is understood:

• IKARIA Clinics: the healthcare provider IKARIA Clinics B.V., located in Hoofddorp, registered with the Chamber of Commerce under number 89802381, or receives care.
• Client The natural person who turns to IKARIA Clinics for care.
• File the client file in which IKARIA Clinics keeps mandatory registrations, including data on the client's health.
• Agreement the (care) agreement that the client enters into with IKARIA Clinics.
• Care the provision of (preventive) healthcare services, including consultations, examinations, guidance and treatments.
• Healthcare provider the (para)medical professional(s) working for or engaged by IKARIA Clinics.
• Care Plan/Treatment Plan The plan, drawn up in consultation with the client, with goals, actions, and evaluations.

Article 2 – Applicability

2.1 These terms and conditions apply to all activities, quotations, (web) orders, agreements, and deliveries of services or products by or on behalf of IKARIA Clinics.
2.2 Deviations are only valid if expressly agreed in writing.
2.3 IKARIA Clinics may amend these terms and conditions. Clients will be informed of these changes in advance; amendments shall also apply to existing agreements, subject to Article 16.
2.4 If a provision is void or annulled, the remaining provisions shall remain in force; in their place, a provision that approximates the intention as closely as possible shall apply.

Article 3 – Provision of Information

3.1 Prior to the conclusion of the agreement, the care provider and the client shall determine which care is appropriate in consultation, and relevant information shall be exchanged.
3.2 The patient has the right to understandable and timely information necessary to make an informed choice. The healthcare provider ensures understanding and provides an opportunity for questions.
3.3 In all cases, the healthcare provider shall provide information on: (i) IKARIA Clinics and the care process (intake, potential blood tests, treatment steps), (ii) costs and payment, (iii) complaints and dispute resolution, (iv) accessibility in emergencies, and (v) privacy and cookie policy.

Article 4 – Formation of the agreement

4.1 The agreement is exclusively concluded if the client indicates that they wish to enter into the agreement and the healthcare provider reasonably believes that the care request falls within their capabilities and medical indication.
4.2 The agreement shall be concluded in writing and shall be established after (digital) confirmation or signing by the client and IKARIA Clinics.
4.3 IKARIA Clinics reserves the right to refuse a treatment request if medical, safety, or integrity reasons necessitate it.

Article 5 – Costs and prices

5.1 Unless otherwise stated, prices are exempt from VAT (care exemption) and include administration and transaction fees. If VAT is payable, this will be explicitly stated.
5.2 The parties shall agree an indicative price for the services, unless a fixed price has been agreed in writing.
5.3 Any additional costs (e.g. laboratory, medication, postal charges) will be clearly communicated.

Article 6 – Payment

6.1 The agreed (target) price must in principle be paid during the consultation.
6.2 If extra services or products are purchased during a consultation, they will be settled immediately (by card).

Article 7 – Payment in arrears (if agreed)

7.1 Payment in arrears is only permitted if explicitly agreed in writing. The invoice must be paid to the stated account number within 14 days of the invoice date.
7.2 If payment is not received, a reminder will be sent with a final payment period of 14 days. After this period has expired, the client will be in default and liable for the statutory interest for non-commercial transactions.
7.3 In the event of default, the client shall also owe extrajudicial collection costs in accordance with the Decree on Compensation for Extrajudicial Collection Costs.
7.4 IKARIA Clinics may suspend her obligations as long as payment has not been made (in full).
7.5 If the client refuses to cooperate with the execution of the agreement, the payment obligation for the agreed price shall remain in effect.

Article 8 – Cancellation and Rescheduling

8.1 Consultations/intakes: Cancellation or rescheduling is free of charge up to 2 days before the start. If you cancel your appointment within 48 hours, we will be obliged to charge €75.
8.2 IKARIA Clinics is not liable for incorrect collection or dispatch by third parties in the event of remote examination; refunds for failed laboratory determinations are not possible.
8.3 No-show: we request that you contact the clinic at least 48 hours in advance to cancel or reschedule your appointment. If you fail to attend your scheduled appointment without prior notification, we will be obliged to charge a no-show fee of €100.

Article 9 – Delivery and shipment of products (if applicable)

9.1 Delivery takes place while stocks last, to the address specified by the client.
9.2 Stated delivery times are approximate; exceeding them does not grant the right to dissolution or compensation, unless otherwise agreed in writing.
9.3 The delivery time commences after the completion of the order process and confirmation by IKARIA Clinics.
9.4 Shipping costs are to be borne by the client, unless otherwise agreed.
9.5 Damage or defects to packaging must be noted immediately upon delivery by the courier; failing which, IKARIA Clinics cannot be held liable.
9.6 In case of private transport by the client, any visible damage must be reported to IKARIA Clinics beforehand.

Article 10 – Guarantee, expectations and complaints regarding products/services

10.1 For healthcare services, there is an obligation of effort and not an obligation of result.
10.2 The product warranty solely covers manufacturing/construction or material defects; normal wear and tear, incorrect or injudicious use, and unauthorised modifications are excluded.
10.3 The risk of loss, damage, or theft of delivered products is transferred to the client upon actual or legal delivery.
10.4 If a product or service does not meet reasonable expectations, the client shall report this as soon as possible, but no later than 1 month after delivery/performance.
10.5 Complaints about care will be handled in accordance with the Wkkgz complaints procedure.

Article 11 – Performance of the agreement

11.1 IKARIA Clinics shall carry out the agreement to the best of its knowledge and ability, in accordance with the requirements of good medical practice.
11.2 The client shall provide all relevant (medical) information in a timely and truthful manner and shall vouch for its accuracy.
11.3 IKARIA Clinics may have (parts of) the service provision carried out by third parties (e.g. laboratories, pharmacy), whilst retaining responsibility for careful selection.
11.4 Execution takes place upon written agreement and, if applicable, upon receipt of a deposit or payment.
11.5 The client provides reasonable co-operation. If IKARIA Clinics cannot commence on time due to the client's actions, additional costs/hours will be borne by the client.

Article 11a – Informed Consent & Expectations

11a.1 The client declares that they have been fully and properly informed about the nature, purpose, (im)possibilities, and advantages and disadvantages/risks of the (proposed) treatment(s), and agrees to it (informed consent).
11a.2 The client understands that the provision of care is an obligation of effort. No guarantee is given regarding a specific outcome or the absence of side effects/complications.
11a.3 Despite careful and professional conduct, side effects and complications may occur. To the extent permitted by law, these are considered to be part of the acceptable medical risk.
11a.4 The client shall follow the instructions and advice given by the healthcare provider (including medication intake, check-ups, lifestyle, reporting of complaints/side effects) to the best of their ability and shall timely report any changes in their health status or medication.

Article 12 – Quality and safety

12.1 IKARIA Clinics employs expert personnel and provides high-quality care, tailored to the client's needs and medical indication.
12.2 Satisfaction is periodically reviewed; improvement measures are taken where appropriate.
12.3 IKARIA Clinics has a complaints procedure in compliance with the Wkkgz.

Article 13 – File and Privacy

13.1 IKARIA Clinics maintains a client file with relevant (health) data, treatment data, and – where applicable – registrations of incidents/emergencies.
13.2 The client has the right to inspect and can receive copies at cost price.
13.3 Information will only be provided to third parties with the client's consent, unless:

• Provision is needed for those directly involved in the delivery of care;
• b) it concerns the representative of a client who is incapable of making decisions;
• c) provision is legally required (e.g. IGJ, criminal investigation).

13.4 Processing is carried out in accordance with the GDPR and the Privacy Policy of IKARIA Clinics (see website). The Citizen Service Number (BSN) is only used if legally required.

Article 14 – Liability

14.1 IKARIA Clinics shall only be liable for damage that is a direct result of an attributable breach of contract.
14.2 Unforeseeable or indirect damage (consequential damage) is excluded.
14.3 If IKARIA Clinics is liable, this liability shall be limited to the amount paid out by the professional/business liability insurance. In the absence of such payout, liability shall be limited to the (part of the) invoice amount to which the liability relates.
14.4 These limitations do not apply in cases of wilful misconduct or gross negligence by IKARIA Clinics.

14.5 All entitlement to compensation shall expire 12 months after the event from which the liability arises, directly or indirectly.
14.6 To the extent permitted by law, IKARIA Clinics is not liable for damages that arise (in part) from side effects or complications that fall within acceptable medical risk, despite careful action conducted in accordance with the professional standard.
14.7 The limitations set out in this article shall not apply in the event of wilful misconduct or gross negligence on the part of IKARIA Clinics or its (para)medical professionals.

14.8 The client shall indemnify IKARIA Clinics and its (para)medical professionals against third-party claims arising from the client's failure to comply with medical instructions/advice or from the client withholding or providing incorrect (medical) information, to the extent legally permissible.
14.9 Nothing in these terms and conditions aims to exclude the statutory rights of clients (including, but not limited to, mandatory provisions of law, the WGBO/Wkkgz).

Article 15 – Dissolution

15.1 The client may dissolve the agreement when IKARIA Clinics is culpably in breach, unless the breach – considering its nature/extent – does not justify dissolution.
15.2 If performance is permanently or temporarily impossible, dissolution may only occur after IKARIA Clinics is in default.
15.3 IKARIA Clinics may dissolve the agreement if the client fails to fulfil their obligations (in good time) or if there is a well-founded fear that the client will not fulfil them properly.

Article 16 - Modification of these terms

16.1 IKARIA Clinics may amend these terms and any related policies/regulations. Amendments will take effect 30 days after they are published, unless a later date is specified.
16.2 The changes also apply to existing agreements, unless they are unreasonably onerous; in that case, the parties will consult.

Article 17 – Final Provisions

17.1 These terms and all agreements shall be governed exclusively by Dutch law.
17.2 These terms and conditions come into effect in May 2023 and may be cited as the “General Terms and Conditions" IKARIA Clinics B.V.”.
17.3 Originally drafted in May 2023. Last updated on 11 September 2025.

Hoofddorp, September 2025