We are here to help.

Are you not completely satisfied about our services?
Let us know. We take your feedback seriously and use it to keep improving our care, service and communication.

Step 1: Let's solve this together

If you have a question, concern or complaint, please discuss it first with your healthcare provider or contact our front office.
Vaak kunnen we het direct oplossen.

Email contact@ikaria.nl
Phone: 06-29297156

Step 2: Complaints officer

If we’re not able to resolve things together, or if you find it difficult to discuss directly, you can turn to an independent and impartial complaints officer.

Based on Wet kwaliteit, klachten en geschillen zorg (Wkkgz) every service provider has a complaint handling process. The complaints officer:

listen to your story
negotiates where needed
is un-partial without judgement
is confidential and free of charge

What's handy to add to your feedback: your name & contact details, date, short description of your feedback and experience and your ideal solution.

We handle your complaint with care and in confidentiality privacy.

IKARIA Clinics B.V.
Hoofddorp, September 2025